“Lovely clean Hotel, food was plentiful but often not hot enough.”

“Hotel is really clean, room is lovely cleaned everyday. Staff are super friendly go out of their way to help you. Shown to your table at the buffet plates are taken away straight away when your finished. Reception staff also very helpful and friendly! Poor area big size and nice and depending what room you get the views are so nice! Negatives- I don't know how people are saying the food is lovely! Myself and my partner are not fussy we eat almost everything but every single day its the same food over and over again! The food is so bland no flavour whatsoever, the lack of labels on the food could be very dangerous for people who have food allergies as it was not clear on what everything was sometimes I didn't know if it was pork beef or chicken. Dinner is a buffet even though it says there is a restaurant but be careful when you book as this restaurant is closed when it's out of season. Food goes incredibly cold very quickly. Not much for kids to eat if your kid is willing to eat pizza everyday then fine but there was nothing else other than that! Very little for kids to do yes there was entertainment in the evening but wasn't very good. Also the adult entertainment is quite poor.. drinks are not the best very watered down. No paper straws available I think that's due to cost cutting measures. Also no pool bar as its out of season and no table service in the lobby so everytime you wanted a drink you would have to queue and the queue was long considering its out of season can't imagine what it's like in season. In our room was only two pillows on the bed and no duvet cover . No spare pillows or duvet considering it's October and wouldn't be as hot in the night! They say there is a mini bar in the room but it's a fridge with one bottle of water.Also no tea or coffee facilities in our room which I found very strange for a 4 stat hotel.No iron in room and when I asked at reception they told me the building only had one iron and it was on the ground floor so if I wanted to iron my clothes I'd have to bring them in the lift and queue to use an iron and bring them all the way back up to the room. We ended up buying a travel iron to save this hassle! Air con is also non existent just glad we didn't need it as it was cool at night but I'd hate to see what it would be like in the summer months. For a 4 star hotel these are little things that should be standard as I have stayed in 2 and 3 stars who manage to provide better facilities I know its not the staffs fault as they are doing everything they can but considering this is the RIU I expected so much better! Their is a lot of excuses with this hotel basically blaming everything on out of season but my friend stayed in the Jupiter Hotel the same time as ourselves and we went to her hotel for the day and everything g was open! Their restaurants and pool bar and their entertainment was really good. Would i stay here again? No but I can say it's also not the worst hotel I've been In. The food let's this hotel down big time it needs improving!! Trip typeHoliday”