“The check-in process started with the receptionist calling my service dog a “pet” and trying to charge me a $125 fee plus another nightly fee. Everyone knows service dogs aren’t “pets.” The room looked relatively clean but there were some noticeable stains on the walls and furniture. There was also a rip on the ottoman. 99% sure the air ducts haven’t been cleaned in forever because I got super sick the first night and am still dealing with bronchitis 3 days later. Now I’m being charged a random $40 fee and nobody will answer the phone so I can ask what it’s for. The last Marriott I stayed in was great…this one not so much.”

“The facility is nice and well kept. Most of the staff are very pleasant. The free breakfast is decent, but......I contacted the front desk in reference to them cleaning my room and bringing clean towels. The individual that answered the phone stated they would let housekeeping know as if it would be done. When we returned our room wasn't cleaned and we didn't have any clean towels. When I called the front desk I was informed that the room isn't cleaned unless your stay is longer than 7 days. SEVEN DAYS!!!! 1.) That is too long for housekeeping at any reputable hotel. 2.) The individual that answered the phone should have made me aware of this and it should have been communicated at check in. I did have some clean towels brought to me by the front desk. At breakfast on the day before checking out I found out that I could have sat my trash outside the door and they would have picked it up but they don't have the staff to clean the rooms every day. I didn't need it cleaned everyday but the day I requested. First time I have stayed at a Marriott as a reward member or Timeshare owner and was told my room couldn't be clean unless I was there 7 days or more. Apparently this has been going on since last March due to staff shortages. Stayed at a Marriott Downtown Indy. Didn't have this problem.”