“The staff here is incredibly rude. The lady working the front desk when we checked in was horrible. We checked in around 4:55 and as soon as we got there we were told all the rooms were booked and the only one available was a room without a TV. We didn’t care – were here to see NYC we could go without a TV. So we said that was fine. Then she proceeded to tell us that maintenance would be in between 5-6pm to fix the TV. I informed her we are only staying one night and that we DON’T need the TV and they can come in the next day. She said they had to come in that day itself and they already booked it. I told her that was crazy because we just checked in and now maintenance will be in our tiny room and we are supposed to be there too? We were tired, needed to shower and the whole point of booking the hotel was to get ready for our anniversary dinner and we needed the hotel between 5-6pm. She told me there was nothing she could do. I asked to speak to the manager – she went in the back and came back and said the manager was in a conference call lasting one hour (she was lying). The staff is so so rude and horrible, rooms are so small, they do nothing to help you out in anyway. She looked like she didn’t want to be there and couldn’t care less about the customers – cant blame her sounds like a horrible job. Anyways we finally got a room and waited for one to “open up” whatever that means and checked in. P.S (rooms old, small, no fridge no microwave, no soap in bathroom, elevators always crowded and to top that off this HORRIBLE customer service)”

“Atendimento ótimo.Liberaram um quarto um pouco mais cedo que o horário do check in e nos deixaram subir para o quarto. Eu tinha lido que os quartos eram pequenos mas não imaginei que fosse tanto. Estavamos em 2 adultos e duas crianças e quatro malas e realmente é muitoooo apertado. Elevador super lotado, não consegui descer com as malas e aguardei por 9 vezes ele parar pra que eu conseguisse descer. Chuveiro bom, cama confortável. Ótima localização. Não foi o melhor hotel que já fiquei mas ele é ok. Não sei se ficaria lá novamente por conta do espaço do quarto.”