Discover the Urban Luxury of Sheraton Brooklyn in New York

Karen Gordon

Feb 27, 2020

1

I was very disappointed with my stay at this hotel. Not only is the staff unaccommodating, unfriendly, and uninformative, I left the hotel Monday and I am still having issues with having my funds being released after my stay. I placed a major credit card on file during my stay but settled my bill with my debit card. I received an invoice after making a payment for my room and still was charged the same amount the day after checkout. After contacting the front desk several times, no one had any solutions other than wait 5 business days for my funds to be released; EVEN AFTER I ALREADY PAID FOR THE ROOM. Maybe if the staff was friendlier and more hospitable, it would be easier for me to be okay with $500 of my funds bring held for no reason. I will definitely never stay here again.

R P

Feb 08, 2020

3

Great customer service. Relatively small rooms. NO FREE WIFI!!! no free parking. Expensive food. Had a clogged sink on arrival. Issues were taken care of in an efficient time. Most likely will not be returning.

Mikkel Gårde Michelsen

Jan 16, 2020

5

I stayed here while I visited New York in December, and liked it. The hotel is in a nice part of Brooklyn with a good walking distance to shopping and other attractions. The staff is nice, and my favorite is that the lobby includes Starbucks 😁 The Starbucks should add mobile orders though, I hate to stand in line .. Rooms are nice and clean, and the lounge representative was very welcoming and helpful. The lounge did, however, seem a bit worn out, but the food and drinks was fine. Note that you’ll have to ask for the passcode to the toilets on the lounge/pool floor, since this changes every day. Overall a great experience. I have attached a photo that shows the view from my room.

Jitender Bhati

Jan 09, 2020

5

I stay at this hotel almost every week. Rooms are clean and there are big suites available. Lounge is a big plus for gold/platinum members. They server breakfast in lounge and light snacks in evening. They also offer wine on certain days, which is quite impressive service. Staff is good and cater to needs as required. Close to Metrotech and other businesses.

AVERY SHREWSBURY

Jan 02, 2020

5

I haven't stayed there yet but my favorite basketball team are the Brooklyn Nets!! I am looking forward to staying!! Me and my family excited!! We will see you soon!! I don't know the exact date yet ut we are super excited!! And will see this nice, fancy, and amazing hotel soon!!

Fearless19308124348

Dirty, Loud, NO services

1

My advice, stay at a different hotel. I chose the hotel for location and that it was a Marriott property. There was no Valet parking, no assistance with bags, no executive-level services...

annlanday

Customer Service, NOT!

1

I recently stayed at the Sheraton in Brooklyn and I found the staff to be inconsistent in enforcing Covid19 guidelines and heartless in their response to my predicament. I chose this hotel because my...

AGina L

Disgusting hotel

1

Front desk lady so rude .Rooms are dirty and disgusting,dust everywhere mattress had blood stains and patio full of cigarettes.Elevators are dirty and a lot of people donât wear a mask.Smell weed...

Echoi2000

Excellent Stay

5

I stayed in this property for 6-night and had a great experience. Given the poor reviews on this hotel I think it is necessary for me to call it out. Room - Standard Sheraton hotel room in New...

junalaine

No - Do not Book here

2

This isn't Sheraton at all No refrigerator, no microwave, no kettle Beds were tiny - it was a DOUBLE not QUEEN Construction was going on and therefore taxis found it hard to get to Taxi services was...

EhudSpe

Bad experience- donât stay in this hotel

1

Initially we planed on staying for 3 nights but, due to the bad experience and bad service in the hotel, weâve decided to book a different hotel for the 3rd night. I know what the name Sheraton...

Sheraton Brooklyn, New York

Sheraton Brooklyn

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