“In response to what management said on my email below, most intelligent adults do not put their legal name on google. Everything in my review was completely accurate and the staff was informed during my stay. There isn’t any response management can offer to change the experience. FACTS are FACTS. *Definitely not for a couples getaway! There are a lot of children in every single corner of the resort. There is no adult-only anything and if there is then it definitely isn’t enforced. My husband and I literally had to leave the pool and other social areas that we were paying to enjoy just to avoid people’s kids. Music blares all night and it’s not good music. The buffet is the best food at the resort. Restaurants are a 2-3 on their best night. Very disappointing. I resorted to wings from room service every night to survive. I’m being dramatic, but I didn’t eat one complete meal from any restaurant that I thoroughly enjoyed. The pillows have a terrible odor, like someone passing gas every time air is pushed out of it. Had our room changed because we thought the room was the issue, only to get to another room and discover the same exact odor, which we found was coming from the pillows. Also, you get asked to take their “membership” or “timeshare” tour and they give you a gift certificate to the steakhouse. This certificate will probably pay for 1 drink. The steakhouse isn’t good and the wine I was given tasted old and cheap but they charge top dollar for it. I took 1 bite of my steak and potato and threw the rest away but still had to pay the $150 bill. I suggest going out to eat at a nice restaurant instead of spending money here. Customer service is good, they try their best. This resort is a solid 3 stars due to customer service. Based on my experience, I will not return here.”

“Lejos el mejor hotel de la zona hotelera de Cancún, la playa es una de las mejores y de las pocas sin piedras.. ideal! La atención es excelente desde los mozos de la playa, los de los restaurantes y baressiempre atentos en todo....el club de niños una maravilla mis hijas se divirtieron mucho con las actividades y juegos que las seños Andrea, Nicol, Janet y Yenifer propusieron. La limpieza de todo el hotel es de destacar, los baños de cualquier zona del hotel impecables, los lugares comunes brillaban y las habitaciones impecables. Si vuelvo a Cancún va a ser a este hotel. Lo único negativo fue la concierge que nos asignaron, que en su afán de vender nos mal informó de algunas cosas.”