Azul Beach Resort Riviera Cancún by Karisma
Carretera Cancún, Puerto Morelos, Bahía Petempich, Near Petempich Bay, Near Crococun Zoo, Puerto Morelos, 77580, Mexico
Rating
3.7
GreenLeader
2024
Price Level
$$$$
Rooms
435
Pets
No
from $ 4,212.79
Destination: Puerto Morelos
30
Jun
Transport From Columbus, John Glenn Columbus International Airport (CMH) to Cancun, Cancun International Airport (CUN)
United Airlines
6:45 am - Columbus, John Glenn Columbus International Airport (CMH)
7:20 pm - Cancun, Cancun International Airport (CUN)
TIME
13h 35m
TRAVELERS
2 Մեծահասակներ
0 bags
13h 35m
1 Stop
Flight Information
30
Jun
Azul Beach Resort Riviera Cancún by Karisma, Puerto Morelos
Price & Availability
Select your room
Luxury Suite ·
All Inclusive · 1 King Bed
Member’s exclusive price
Non Refundable
Junior Suite ·
All Inclusive · 1 King Bed
Member’s exclusive price
Non Refundable
Luxury Suite (Ocean View) ·
All Inclusive · 1 King Bed
Member’s exclusive price
Non Refundable
Suite With Views ·
All Inclusive
Cancel free of charge before Sun, 16 Jun 2024
Standard Family Suite ·
All Inclusive · 2 Double Sofa Beds and 1 Queen Bed
Member’s exclusive price
Non Refundable
Premium Suite ·
All Inclusive · 1 King Bed
Member’s exclusive price
Non Refundable
Standard Suite ·
All Inclusive
Cancel free of charge before Sun, 16 Jun 2024
Standard Family Suite (Ocean View) ·
All Inclusive · 1 Queen Bed and 2 Double Sofa Beds
Member’s exclusive price
Non Refundable
Swim-Up Junior Suite ·
All Inclusive · 1 King Bed
Member’s exclusive price
Non Refundable
Standard Room ·
All Inclusive
Package Rate
Cancel free of charge before Mon, 17 Jun 2024
Premium Swim-Up Suite ·
All Inclusive · 1 King Bed
Member’s exclusive price
Non Refundable
Oceanfront Honeymoon Suite ·
All Inclusive · 1 King Bed
Member’s exclusive price
Non Refundable
Standard Suite (Sea View) ·
All Inclusive
Cancel free of charge before Sun, 16 Jun 2024
Connecting Luxury Suite (Ocean View) ·
All Inclusive
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Good
3.7
232 reviews
5
9725
4
3039
3
1130
2
425
1
389
Customers Review
Value 3
Location 4.8
Cleanliness 4.3
Comfort 4.3
Neighborhood 3.8
Amenities 3.7
Condition 3.8
Quality 3.7
Recomendation 64.6%
“On Thursday, December 23, 2021, I was at the swim bar closest to my room. Approximately between 2:30 PM and 3:00 PM, my phone was stolen from the bar by a staff member. When bringing this to the receptionists' (did not document their names) attention that evening, I was told to come back in the morning. The next morning, the day of my departure (12/24), I was faced with an entirely new crew. The new receptionists (Rafael and Ingrid) assured me that they would do everything in their power to help me before I left at 2:30 PM.
Here are my concerns:
1. I spoke with both members of the security team (a male and Veronica Cuahuico), I showed them the exact location and time my phone was taken via Find My iPhone. They did nothing. So, I asked to see the bar camera footage at the time the incident occurred. They told me the cameras at the bar were working, but it was against policy to show me. When I asked to see the policy, Veronica brought me a Spanish version, and NOWHERE in the policy did it say I could see the security footage... which means the security team was dishonest with a customer about a theft investigation. Unacceptable.
2. I asked to call the police to file a formal report, the staff became reluctant to assist and the phone operator would not connect me to the police when I tried to call myself. I had to leave the country without my phone.
3. Upon my arrival home, my laptop notified me that my iPhone was turned on at 10:00 PM at a completely different location (see attachment).
Overall, this feels shady and was an awful experience. My phone was stolen. The lack of cooperation with a customer. Tampering with my phone calls to the police. My device appeared in a new location.”
— Xavier Brooks
“Ya no es azul beach ahora se llama margarita village y si es muy bonito cambiaron y remodelaron muchas cosas pero es muy acogedor elegante y familiar siento que es más apto para niños tiene muchas cosas infantiles por ejemplo ay una tienda de cartoon network recomendable para familia lo recomiendo con tu esposa y hijos la vas a pasar de lujo gracias por sus atenciones 👍”
— Pedro Reyes
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