“The WORST hotel experience thus far! Stayed for 2 nights. Check-in staff was not very friendly, no courtesy whatsoever. They definitely need more training. Embarrassing for a Hilton Brand, really. Rooms are SUPER small. You can't open toilet door and shower door at the same time. Walls are paper thin, so you can hear everything that is going on in the halls. Guarantee you'll be woken up once or twice during the night. Elevators?!? HA! Do yourself a favor and stay on the lower floor, because you'll be walking up and down, especially during peak hours. Or, like many people mentioned, you'll be waiting for 10-15mins just to find out that the elevator is full, and then you have to wait another round. Just terrible. Had to wait close to an hour to have some extra towels delivered. That's how much they care for a guest. Had breakfast at hotel restaurant. Decent Eggs Benedict. But the atmosphere was kinda sad. As a Gold Member I received a food voucher worth $30 for 2 people. You charge it to the room and the hotel adjusts your bill, but the front desk managed to mess that up, too. All in all, really disappointing experience. The only good thing about this hotel is location. But luckily, there are many other hotels in the area. Never staying there again.”

“As a former Hilton employee I wasn't too impressed with this DoubleTree.The gentleman that checked us in didn't tell us what floor our room was located on (or the people ahead & behind us), didn't tell us what floors the amenities were on or inform us of the hold deposit amount. Walls were very thin, we could hear the infant next door crying multiple times in the night & sounded like the child was in our room. First night we were there someone was vacuuming in the hall right outside our room between 12 PM - 1 PM which woke us up (along with the infant next door). Room was smaller than how depicted in the pictures online (we had a king suite w/ a couch) it was fine for 2 people but still felt small. The elevators were small & people were constantly having to wait for them. It was a tight space to get off the elevators especially if there were others waiting to get on (even worse if people had luggage). There was only 1 noted staircase that was also narrow. I get that this is a hotel in a crowded city but it felt like too much was crammed into each floor.There was no list of local restaurants, no room service menu, no menu for the onsite restaurant, and no TV guide. The desk light wasn't working & there was a small leak coming from the bathroom sink faucet. According to the hotel's Covid procedures we shouldn't have received housekeeping service during our stay unless we requested it. Our room was serviced everyday even though we didn't request it. Not that we didn't mind, but we were in town for a wedding & having another person go through the room that we were not expecting was a little off putting since our family was being very strict with Covid procedures for the wedding.The gentleman who checked us out the morning we left was much nicer & friendly then the one who checked us in the night we arrived; he even let us know that we could leave our luggage with the downstairs bellhop so that we could visit a few more places before our flight. The hotel is in a great location with lots of areas within walking distance such as Battery Park & Ferry to the Statue of Liberty & Ellis Island, The Jewish Heritage Museum & National Museum of the American Indian and many restaurants.”